IT support & maintenance services

Create a positive user experience, upgrade your apps on the go, and extend the lifetime of your IT infrastructure with full-scale IT support and maintenance services

We offer three tiers of application support and maintenance

LEVEL 1 SUPPORT

We’ll help you sort out the issues related to network performance and application stability. Our level 1 support services span:

  • Basic support and troubleshooting.
  • System availability and performance monitoring.
  • Back-office activities, such as modifying accounts, resetting passwords, and communicating with end-users.
LEVEL 2 SUPPORT

Our level 2 support engineers will help you restore your apps and resolve incidents of medium complexity, providing the following services:

  • Advanced troubleshooting.
  • Infrastructure monitoring.
  • Configuration management and deployment.
  • System updates.
  • Reporting.
LEVEL 3 SUPPORT

Our experienced development team will help you deal with the most complex technical problems, carrying out:Bug fixing and root cause analysis.

  • Audits and code reviews.
  • Legacy code updates.
  • Implementing new features.
  • Performance tuning and capacity planning.

IT support & maintenance services for flawless operations

IT infrastructure monitoring

We will gather and analyze performance data from servers, databases, and other essential components of your infrastructure to make sure it runs without a hitch

Performance optimization

We will identify, gather, and analyze the appropriate performance metrics, dig the root causes of performance issues, as well as devise and implement the necessary performance optimization tactics.

Network monitoring

We will track various aspects of the network and its operations, like traffic, bandwidth utilization, and uptime to quickly detect device or connection failures and pinpoint issues, such as traffic bottlenecks, that limit the data flow..

Managed IT services

Our support specialists will monitor, manage, and evolve your cloud infrastructure and deliver accompanying help-desk services to make sure your tech infrastructure is stable and cost-effective.

Security services

Our security specialists will run security testing and security code review to identify how well your apps and networks are protected, as well as design and implement the needed improvements.

Cloud consulting

We will help you optimize cloud resource utilization, cut down operational costs, and enhance cloud security, making sure your cloud infrastructure is efficient, safe, and high-performing..

The components of IT infrastructure we cater for:

On-premises servers

Databases, data warehouses, data lakes Web and mobile applications

Cloud servers

Networks

Websites and web portals

We are a worthy support & maintenance provider

EXPERIENCE

A support and maintenance services provider with a decade of experience, Kombocode has established efficient workflows and gained expertise solving the most complex incidents. We are now eager to share our experience and take on new challenges.

EFFECTIVENESS

Before diving into your project and actually delivering support and maintenance, we set clear service level objectives and determine measurable KPIs that guarantee the high quality of the delivered services.

FLEXIBILITY

We scale support teams according to the complexity of your project and offer a variety of engagement models that can be further adjusted to your specific business needs.

TRANSPARENCY

We provide regular reporting to make sure our collaboration is transparent and built on trust. Some of the reports we deliver include service level, incident and root cause analysis, health check, and security reports

Case Studies

Explore our collection of case studies, each a testament to innovation, problem-solving, and success.

AI-Powered Clinical Trials: The Future of Drug Development

AI and the Future of Healthcare: How Rodins Software Services is Helping Pharmaceutical Companies Improve Patient Care.

Our platform is still under development, but it has the potential to significantly improve the clinical for pharmaceutical companies. We are committed to working with our clients to ensure that our platform meets their specific needs.

Read more
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Revolutionizing Business Connectivity: Comcast Business Mobile App

In this case study, we will delve into the successful collaboration between Comcast Business and Rodins Software Services, focusing on the development of the Comcast Business Mobile App. We will showcase how Rodins Software Services played a pivotal role in delivering a game-changing mobile app that empowered Comcast Business customers with enhanced control, convenience, and connectivity.

Read more
slide

Ground Traffic Control Software and EV Integration

Transforming Ground Traffic Control and Electrifying Operations with Zonar. In this case study, we will explore how the collaboration between Zonar, a leading fleet management technology provider, and Rodins Software Solutions, a software development company, transformed ground traffic control for a logistics company. By leveraging Zonar’s Ground Traffic Control solution and Rodins’ expertise in map application development and EV integration, the client achieved enhanced efficiency and seamless integration of Electric Vehicles (EVs) into their operations.

Read more
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FAQ

What is your pricing structure for IT support and maintenance services, and are there any additional fees or charges to consider?
Do you offer proactive monitoring and maintenance services to prevent IT issues before they occur?
How do you handle software updates, patches, and security vulnerabilities?
Do you offer IT consulting services to help optimize IT infrastructure and systems?
What types of IT systems and technologies do you support?

    Let’s create!

    Together we will shape the future of technology, drive innovation, efficiency, and growth.

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