We offer three tiers of application support and maintenance
We’ll help you sort out the issues related to network performance and application stability. Our level 1 support services span:
- Basic support and troubleshooting.
- System availability and performance monitoring.
- Back-office activities, such as modifying accounts, resetting passwords, and communicating with end-users.
Our level 2 support engineers will help you restore your apps and resolve incidents of medium complexity, providing the following services:
- Advanced troubleshooting.
- Infrastructure monitoring.
- Configuration management and deployment.
- System updates.
- Reporting.
Our experienced development team will help you deal with the most complex technical problems, carrying out:Bug fixing and root cause analysis.
- Audits and code reviews.
- Legacy code updates.
- Implementing new features.
- Performance tuning and capacity planning.
IT support & maintenance services for flawless operations
We will gather and analyze performance data from servers, databases, and other essential components of your infrastructure to make sure it runs without a hitch
We will identify, gather, and analyze the appropriate performance metrics, dig the root causes of performance issues, as well as devise and implement the necessary performance optimization tactics.
We will track various aspects of the network and its operations, like traffic, bandwidth utilization, and uptime to quickly detect device or connection failures and pinpoint issues, such as traffic bottlenecks, that limit the data flow..
Our support specialists will monitor, manage, and evolve your cloud infrastructure and deliver accompanying help-desk services to make sure your tech infrastructure is stable and cost-effective.
Our security specialists will run security testing and security code review to identify how well your apps and networks are protected, as well as design and implement the needed improvements.
We will help you optimize cloud resource utilization, cut down operational costs, and enhance cloud security, making sure your cloud infrastructure is efficient, safe, and high-performing..
The components of IT infrastructure we cater for:
On-premises servers
Databases, data warehouses, data lakes Web and mobile applications
Cloud servers
Networks
Websites and web portals
We are a worthy support & maintenance provider
EXPERIENCE
A support and maintenance services provider with a decade of experience, Kombocode has established efficient workflows and gained expertise solving the most complex incidents. We are now eager to share our experience and take on new challenges.
EFFECTIVENESS
Before diving into your project and actually delivering support and maintenance, we set clear service level objectives and determine measurable KPIs that guarantee the high quality of the delivered services.
FLEXIBILITY
We scale support teams according to the complexity of your project and offer a variety of engagement models that can be further adjusted to your specific business needs.
TRANSPARENCY
We provide regular reporting to make sure our collaboration is transparent and built on trust. Some of the reports we deliver include service level, incident and root cause analysis, health check, and security reports
Case Studies
Explore our collection of case studies, each a testament to innovation, problem-solving, and success.
AI-Powered Clinical Trials: The Future of Drug Development
AI and the Future of Healthcare: How Rodins Software Services is Helping Pharmaceutical Companies Improve Patient Care.
Our platform is still under development, but it has the potential to significantly improve the clinical for pharmaceutical companies. We are committed to working with our clients to ensure that our platform meets their specific needs.
Revolutionizing Business Connectivity: Comcast Business Mobile App
In this case study, we will delve into the successful collaboration between Comcast Business and Rodins Software Services, focusing on the development of the Comcast Business Mobile App. We will showcase how Rodins Software Services played a pivotal role in delivering a game-changing mobile app that empowered Comcast Business customers with enhanced control, convenience, and connectivity.
Ground Traffic Control Software and EV Integration
Transforming Ground Traffic Control and Electrifying Operations with Zonar. In this case study, we will explore how the collaboration between Zonar, a leading fleet management technology provider, and Rodins Software Solutions, a software development company, transformed ground traffic control for a logistics company. By leveraging Zonar’s Ground Traffic Control solution and Rodins’ expertise in map application development and EV integration, the client achieved enhanced efficiency and seamless integration of Electric Vehicles (EVs) into their operations.
FAQ
What is your pricing structure for IT
support and maintenance services, and are there any additional fees or charges to consider?
Our pricing structure for IT support and maintenance services is tailored to meet the specific needs and requirements of each client. We offer flexible pricing options, including hourly rates, monthly subscriptions, and project-based pricing, depending on the scope and complexity of the services required. Additional fees or charges may apply for specialized services, after-hours support, emergency response, or any additional resources or materials required to resolve specific issues. We strive to provide transparent pricing and ensure that our clients have a clear understanding of the costs associated with our services upfront. Contact us to discuss your specific needs and receive a personalized quote tailored to your requirements.
Do you offer proactive monitoring and
maintenance services to prevent IT issues before they occur?
We do offer proactive monitoring and maintenance services to prevent IT issues before they occur. These services typically involve continuous monitoring of IT systems, networks, and infrastructure for signs of potential problems or vulnerabilities. Proactive monitoring may include:
Real-time monitoring of system performance, network traffic, and security events to identify issues or anomalies.
Automated alerts and notifications for critical events, such as system outages, performance degradation, or security breaches.
Regular health checks and diagnostic tests to assess the overall health and stability of IT systems and infrastructure.
Predictive analytics and trend analysis to anticipate potential issues and take proactive measures to prevent downtime or disruptions.
Patch management and software updates to ensure that systems are up-to-date and protected against known vulnerabilities.
How do you handle software updates,
patches, and security vulnerabilities?
Our approach involves regular monitoring for the latest vulnerabilities, prioritizing and testing patches, automated deployment when possible, and following change management procedures. We also adhere to security best practices, conduct vulnerability scans, collaborate with vendors, and continuously monitor and improve our processes.
Do you offer IT consulting services to
help optimize IT infrastructure and systems?
Yes, we offer IT consulting services aimed at optimizing IT infrastructure and systems. Our experienced consultants assess your current IT environment, identify inefficiencies and areas for improvement, and develop tailored strategies to optimize performance and functionality. We provide recommendations on technology adoption, system integration, and process optimization to align your IT infrastructure with your business goals. Our consultants offer expertise in various domains, including cloud computing, cybersecurity, network architecture, and digital transformation, to help you make informed decisions and maximize the value of your IT investments. With our IT consulting services, you can enhance operational efficiency, reduce costs, and drive innovation to stay competitive in today's digital landscape.
What types of IT systems and technologies do you support?
Our team of skilled technicians and engineers has expertise in managing and supporting a wide range of IT systems and technologies, enabling us to provide comprehensive IT support services tailored to the unique needs of each client. If you have specific IT systems or technologies that require support, please contact us to discuss how we can assist you.
